COVID-19 Protocols and Updates for Park County Animal Hospital

Park County Animal Hospital Statement
regarding COVID-19

WE ARE MAKING TEMPORARY HOSPITAL CHANGES TO REDUCE RISK WHILE CONTINUING TO PROVIDE PATIENT CARE:

Due to concerns about COVID-19, Park County Animal Hospital is taking additional precautionary measures to keep our hospital team, clients, patients and community safe and still be able to continue to provide patient care. We appreciate your understanding and patience as we make these changes. We are taking additional cleaning and sanitizing measures within the hospital for our facility and protective measures for our hospital team members and patients.

EFFECTIVE Friday, August 14, 2020:

As we all navigate the many challenges this year has brought, we want you to know that our team is working extremely hard, and our commitment to you remains the same: we will work tirelessly to be here for you and your pets. Despite adding phone lines and extra staff, we know that some of you are continuing to experience long wait times and difficulty getting through to us. We truly apologize. We are doing the best we can and continue to explore solutions to these problems, as our goal is to give both you and your pet a great experience. Thank you for being kind, patient, and understanding with us while we adapt to the changes this year has presented. We look forward to continuing to serve you and to the time when it is safe to fully open our doors and see your faces again.

Following public health guidelines, including the principle of social distancing, only Park County Animal Hospital personnel will be allowed inside the hospital. Hospital team members will meet clients in the parking lot and will bring the patient into the hospital for their appointment. During this time, some services may be limited, and some existing appointments may need to change. A hospital team member will contact clients directly with information about any changes that may need to be made. Please call us to discuss any questions you may have about your pet’s medical concerns or their appointment.

WHAT CLIENTS SHOULD DO AND EXPECT WHEN THEY ARRIVE AT THE HOSPITAL:

1) Please call the hospital when you arrive: 719-836-1717.

2) Please remain in your vehicle with your animal. We will discuss you and your pet’s needs by phone when you arrive. At the end of the phone conversation, a hospital team member will come to the parking lot to bring your animal into the hospital for evaluation. Please have all cats confined in a carrier and dogs controlled on a leash. If you do not have your own pet carrier, we can provide one for you.

3) After the Doctor evaluates your pet, you will receive a phone call to discuss further recommendations and a final plan moving forward. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call. If your pet is coming for an outpatient visit, payment will be taken over the phone and one of our team members will bring your pet to back you at your car. If your pet needs to stay with us for all or part of the day, we will plan updates throughout the day via phone. We will also discuss home care instructions over the phone, as well as email if needed.

4) If you have a medical emergency with your pet, please follow these same guidelines when you arrive at the hospital.

IF YOU ARE SICK AND YOUR PET IS IN NEED OF MEDICAL CARE:

Please call and talk with one of our team members. We can help determine what your pet needs and discuss alternative arrangements, such as a friend bringing your pet to the hospital for evaluation and care.

The Centers for Disease Control has a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

Please call (719-836-1717) or email us (info@parkcountyanimalhospital.com) with any questions about these changes and steps we are taking to help minimize exposure to this virus.

We care about our team, our families, our clients, our patients, and our community and we will do our absolute best to maintain essential veterinary services during this challenging time. We will return to normal hospital practices as soon as it is safe to do so.

Sincerely,
The Park County Animal Hospital Team